Platform rules

1.1. These Platform Rules (hereinafter — the Rules) set the standards of conduct, Content and security on the kmarket.uz platform (hereinafter — the Platform), which is administered by MYSTAR MCHJ (hereinafter — the Operator).

1.2. The Rules form an integral part of the Terms of Service (kmarket.uz/terms; hereinafter — the Terms). Capitalised terms in the Rules have the meanings given in the Terms. In the event of a conflict between the Rules and the Terms, the Terms prevail.

1.3. The Rules apply to all Users — Sellers, Buyers, Specialists, Clients and persons who use the Platform without registering.

1.4. Ignorance of the Rules does not release a User from liability for breaching them. Actions that are not expressly mentioned in the Rules but that contradict their meaning, the Terms or the law also constitute breaches.

2.1. One person — one Account. Opening several Accounts, including to circumvent restrictions, manipulate reviews or replace a blocked Account with a new one, is prohibited, unless the Operator has given written permission otherwise.

2.2. The information in the Account (name, contact details, shop and Specialist profile) must be true and up to date. Acting without authority on behalf of another person, organisation or brand, or impersonating Staff or a representative of the Operator, is prohibited.

2.3. Selling, transferring, renting out or exchanging an Account, and using another person's Account, are prohibited. A legal entity's Account may be used by its authorised employees; the legal entity is responsible for their actions.

2.4. The User is responsible for the security of their Account: keeping the password confidential, never disclosing confirmation codes to anyone, monitoring active sessions and immediately reporting suspicious activity to support@kmarket.uz.

2.5. The Account name, shop name and avatar must not be offensive or misleading, infringe the rights of third parties, or suggest an affiliation with the Operator.

3.1. Users must treat one another with respect. Insults, threats, harassment, discrimination (on the basis of ethnicity, race, sex, religion, language, age, disability or other characteristics) and incitement to violence are prohibited.

3.2. Placing Content on the Platform that contradicts the legislation of the Republic of Uzbekistan — extremism, terrorism, violence, pornography, promotion of narcotic drugs, disclosure of state secrets, defamation — is prohibited.

3.3. Collecting, disclosing or distributing other Users' personal data without their consent is prohibited.

3.4. Sending spam, mass messages, advertising (except where permitted through the Platform's tools), chain letters and unsolicited solicitations is prohibited.

3.5. Users use the Platform only within the scope of its purpose — trading in Projects and ordering services.

4.1. The following are prohibited: using stolen payment instruments or payment instruments obtained without the owner's consent; abusing the chargeback mechanism by reversing a payment through a bank without justification after it has been made; submitting forged payment confirmations.

4.2. The following are prohibited: opening fabricated or unfounded Disputes; presenting false evidence in a Dispute; using the Dispute or rating mechanism to put pressure on a Seller or Specialist in order to extract a discount or additional work.

4.3. The following are prohibited: concluding or paying for a transaction outside the Platform in order to avoid the Commission, and inducing this; artificially inflating view, sales, rating and review figures; using the Platform for money laundering, tax evasion or other unlawful purposes.

4.4. The following are prohibited: disclosing Licence Keys, download links and purchased Projects to third parties; circumventing Licence verification tools; purchasing a Project and reselling it under one's own name or on other marketplaces.

4.5. Where fraud is suspected, the Operator may hold the Account and the Balance under the procedure set out in the Terms, request additional documents and provide information to payment systems and the competent bodies within the limits of the law.

5.1. Without the Operator's written permission, it is prohibited to use the Platform and its application programming interfaces by means of bots, crawlers, scripts or other automated tools, or to automatically collect (scrape) or copy Platform data (Projects, profiles, prices, reviews, contact details). Use of the Licence verification service in the manner set out in the Terms and the documents forming part of them is permitted.

5.2. The Platform imposes limits on the frequency and volume of requests; attempting to circumvent these limits, including by switching IP addresses or Accounts, is prohibited.

5.3. Load attacks and denial-of-service attacks against the Platform, unauthorised searching for and exploitation of vulnerabilities, circumvention of authentication and access controls, reverse engineering of the Platform's code and uploading of malicious software are prohibited.

5.4. A person who discovers a vulnerability in the Platform is asked to report it to support@kmarket.uz under the procedure set out in section 15 of the Rules, without exploiting it, without accessing other Users' data and without disclosing the vulnerability.

5.5. The Operator uses technical means, including a bot check, to detect automated activity and may block suspicious requests without warning.

6.1. A Project must be the Seller's own work, or the Seller must hold the right to license it on the Platform on the conditions of the Terms. Placing another person's code, design or materials without permission, and selling work taken from other marketplaces or open sources as one's own, are prohibited.

6.2. Third-party components in a Project (libraries, frameworks, fonts, images, icons, templates) may be included only in the manner permitted by their licences. The Seller must state the principal third-party components and their licences in the description or README file, and must not use components that prohibit commercial use or prevent the Project from being licensed on the conditions of the Terms.

6.3. An archive must not contain malicious code, backdoors, tools that covertly collect or transmit data, cryptocurrency-mining code, code that contacts external servers without the Buyer's permission, or unidentified executable files. Contacting the Platform for Licence verification is permitted and must be stated in the description.

6.4. An archive must not contain passwords, API keys, tokens, certificates, environment configuration files (.env and similar files), database dumps, personal data or other confidential information. Dependency folders (for example, node_modules) and unnecessarily large files should not be included in the archive.

6.5. The description, screenshots, list of technologies and demo version must correspond to the actual state of the Project. The demo version, if provided, must work and demonstrate the Project's real functions. Using screenshots of other products and promising non-existent functions are prohibited.

6.6. A Project must include sufficient installation and set-up instructions (README): requirements, installation steps, settings.

6.7. When uploading a new version, the Seller must provide a list of changes, warn of changes that break compatibility for Buyers of the previous version, and preserve the Project's core functions. Using the versioning system to replace the Project with a different product is prohibited.

6.8. Placing archives that are empty, non-functional, created solely for advertising purposes, duplicated with identical content, or that belong to another Seller is prohibited.

6.9. The Project name, description and tags must not contain misleading keywords, the names of other brands used in a way that suggests an affiliation with them, or contact details that induce payment outside the Platform.

7.1. The experience, work samples, links and CV stated in the application and profile must be true and belong to the Specialist. Presenting others' work as one's own is prohibited.

7.2. The Specialist performs the work to the scope, deadline and quality set in the Offer; where there is a risk of missing the deadline, warns the Client in advance in the messages; and delivers the result of the work through the Platform.

7.3. All communication with the Client, Offers, files and delivery take place through messaging on the Platform. Arrangements and correspondence outside the Platform are not taken into account in Disputes.

7.4. Requesting or accepting payment outside the Platform, inducing the Client to do so, and taking a relationship that began on the Platform outside it in order to avoid the Commission are prohibited and result in revocation of approval.

7.5. The Specialist keeps confidential the materials, access credentials, business information and result of the work received from the Client, uses them solely to perform the Service Order, does not disclose them to third parties, and deletes them at the Client's request once the Service Order is completed. On completion of the work, the Specialist should advise the Client to change the credentials for access to their systems.

7.6. The Specialist does not use malicious code, backdoors or third-party components not approved by the Client in the result of the work, and does not infringe the rights of third parties.

7.7. The Specialist treats the Client with respect, replies to messages within a reasonable time and does not pressure the Client into giving a positive rating.

8.1. Before purchase, the Buyer should review the Project's description, requirements, screenshots, demo version and list of files, and assess whether the Project suits their needs and technical capabilities.

8.2. The Buyer complies with the Licence conditions, does not distribute the Project or the Licence Key, and does not share download links with others.

8.3. Before paying for an Offer, the Client reviews its scope, deadline and conditions; provides the Specialist with the information and materials needed to perform the work in a timely manner; reviews the delivered work within the set period; and clearly specifies the defects in revision requests.

8.4. The Client does not assign to the Specialist work that is unlawful, infringes the rights of third parties or is prohibited by section 11 of the Rules, and warrants that they hold the appropriate rights to the materials and access credentials provided to the Specialist.

8.5. Buyers and Clients use the Dispute procedure in good faith, allow Sellers and Specialists the response and fix periods provided for in the Terms, and do not resort to a bank reversal (chargeback) in the first instance instead of a Dispute.

9.1. A review and rating are based solely on, and relate to, a genuine Order or Service Order experience: the quality of the Project, its conformity with the description, the Seller's or Specialist's communication and the result of the work.

9.2. The following are prohibited: fake, commissioned or paid reviews; rating one's own Project or service oneself, through relatives or through additional Accounts; giving competitors unfounded negative ratings; agreements to exchange reviews; offering or demanding a reward for a positive review.

9.3. The following are prohibited: using a rating or review as a means of threat — intimidating with a negative rating in order to extract a discount, refund or additional work; coercing a User into changing a rating.

9.4. A review must not contain insults, personal data, advertising, external links, accusations unrelated to the Dispute, or excerpts of the Project's source code.

9.5. When replying to reviews, Sellers and Specialists must be courteous and must not disclose the personal data of the Buyer or Client.

9.6. The Operator may remove reviews and ratings that contradict the Rules, exclude them from the calculation and take measures against those who breach the Rules. The Operator does not delete reviews merely because they are negative.

10.1. Messaging on the Platform (the chat between a Client and a Specialist, questions and answers on Project pages, Dispute comments) is used only within the scope of the Platform's purposes.

10.2. The following are prohibited in messages: spam and unsolicited advertising; insults, threats and harassment; unlawful Content; malicious files; distribution of other Users' personal data; links intended for fraud.

10.3. Exchanging contact details (telephone, messenger, email, social network) in order to bypass the Platform, or inducing the other party to take the conversation outside the Platform, is prohibited until a Service Order has been placed. Technical information needed to perform a Service Order (for example, server access) may be transmitted in messages.

10.4. Files attached to messages must not exceed 25 MB and must not be malicious. The Operator may check files automatically but does not guarantee their safety; the receiving party is advised to check files themselves before opening them.

10.5. Messages are visible only to their participants; Staff access them in the cases set out in the Terms and the Privacy Policy. Publicly disclosing the contents of messages without the other party's consent is prohibited, except for the consideration of a Dispute and in the cases provided for by law.

11.1. The following Projects, services and Job Posts may not be placed, offered or ordered on the Platform: malicious software, viruses, trojans, botnets, keyloggers, spam and DDoS tools; tools for stealing or forging payment card data (carding) and for defrauding banks and payment systems; tools and services for unauthorised access to others' Accounts, passwords and devices; personal data databases and tools for their unlawful collection; phishing pages and other tools for deception in the name of another person or organisation.

11.2. Also prohibited: gambling, lotteries and betting systems, except where permitted by law and covered by the appropriate licence; pyramid and “get rich quick” schemes, tools for fake investment and cryptocurrency fraud; pornographic and adult-content products and services; products related to narcotic drugs, weapons, forged documents and counterfeit money.

11.3. Also prohibited: pirated software, tools for breaking licence protection (cracks, keygens), code, design and content copied without permission; products that use others' trade marks and brands without permission; services selling fake reviews, followers, views and ratings; automation tools aimed at breaching the rules of social networks and other services.

11.4. Also prohibited: academic dishonesty services — completing degree theses, coursework, examinations and tests on someone's behalf; producing forged certificates, credentials and documents; products related to extremist, terrorist, violent and hate propaganda; products and services for activities that require a special licence or permit under the law, unless the Seller or Specialist confirms that they hold the appropriate permit.

11.5. The Operator may supplement this list and may refuse any other product or service that is inconsistent with the purpose of the Platform or with the law.

12.1. A rights holder, or their representative, who considers that Content on the Platform (a Project, image, text, profile, work sample) infringes copyright, trade mark or other rights may send a complaint to support@kmarket.uz.

12.2. The complaint must state: the complainant's name, email address and other contact details; information confirming that the complainant is the rights holder or their representative (for example, a link to the original work, a registration document, a power of attorney); a description of the object of the right; a precise link to the infringing Content on the Platform; a description of the nature of the infringement; and a statement that the information in the complaint is accurate and that the complaint is made in good faith.

12.3. The Operator considers a complete complaint within a reasonable time and, if it finds the complaint substantiated, hides or removes the Content, notifies the User who placed the Content and may hold the relevant Balance under the Terms. For an incomplete complaint, the Operator requests additional information.

12.4. The User who placed the Content may, within 10 days of receiving the notification, send a counter-notice to support@kmarket.uz with evidence confirming their rights to the Content. Having considered the counter-notice, the Operator restores the Content or leaves it removed. If the dispute is to be resolved by a court or a competent body, the Operator may keep the Content hidden until a decision is made.

12.5. The Operator may provide the information contained in the complaint and the counter-notice to the other party and to the competent bodies within the limits of the law. The person who submits a false or unfounded complaint or counter-notice is liable for it.

12.6. The Account of a User who repeatedly infringes rights is suspended or blocked.

13.1. Any User may submit a complaint about a Project, review, question, Specialist profile, message or Job Post through the complaint tool on the Platform or to support@kmarket.uz. The complaint states the nature of the breach and, where possible, evidence.

13.2. Staff consider complaints within a reasonable time. The Operator is not obliged to check all Content in advance, but Projects and Specialist applications undergo moderation before publication.

13.3. The Operator may hide, remove or technically edit Content that contradicts the Rules (for example, remove contact details) and apply to the User the measures set out in section 14.

13.4. Submitting unfounded, repeated or false complaints also constitutes a breach.

13.5. The Operator may inform the complainant of the outcome of the review but is not obliged to disclose details of the measures taken against another User.

14.1. When a breach is identified, the Operator applies one or more of the following measures, depending on the seriousness of the breach, its repetition and the damage caused: a warning; removal or hiding of Content; temporary restriction of certain features (listing Projects, sending Offers, leaving reviews and questions, withdrawals, messaging); temporary suspension of the Account; permanent blocking of the Account; a hold on the Balance for the duration of an investigation; revocation of Specialist approval.

14.2. The measures need not be applied in sequence. In the event of serious breaches, such as fraud, malicious code, bypassing the Platform, deliberate infringement of third-party rights and threats to the security of other Users, the Account may be blocked immediately.

14.3. When an Account is suspended or blocked, the User's Content is hidden, open Orders, Service Orders and Disputes are completed under the procedure set out in the Terms, Licences previously obtained by Buyers are preserved, and funds on the Balance are paid out on the conditions of the Terms once the investigation and Disputes are completed.

14.4. The Operator informs the User of the reason for the measure, except where this is prohibited by law, would obstruct an investigation or would threaten security.

14.5. The User may, within 10 days of receiving the notification, appeal against the measure to support@kmarket.uz from the email address specified in the Account; the appeal states the reasons why the measure is considered unfounded, together with evidence. The Operator considers the appeal within a reasonable time and informs the User of the outcome. A repeated appeal on the same grounds may not be considered.

14.6. A blocked User is prohibited from opening a new Account; such Accounts are blocked without warning.

15.1. The Operator values responsible reports from researchers and Users who discover a security vulnerability in the Platform. A vulnerability is reported to support@kmarket.uz with the word “Security” in the subject line; the report describes the vulnerability, the steps to reproduce it and its potential impact.

15.2. Conditions for responsible reporting: exploiting the vulnerability, accessing, altering or downloading other Users' data, and harming the operation of the Platform are prohibited; testing must not exceed the minimum extent necessary to confirm the vulnerability; the vulnerability must not be disclosed until the Operator has remedied it, nor without the Operator's consent.

15.3. The Operator takes no measures relating to the use of the Platform against a reporter who complies with these conditions and acts in good faith, and brings no claims against them. The Operator responds to a report within a reasonable time; any reward is at the Operator's discretion and is not guaranteed.

16.1. The Operator may update the Rules in accordance with the amendment procedure set out in the Terms. The new version is published at kmarket.uz/rules with the date of the update.

16.2. The Operator gives at least 10 days' notice of changes that materially alter the obligations of Sellers and Specialists; other changes take effect from the moment of publication.

16.3. Continued use of the Platform after a new version takes effect constitutes acceptance of it.

16.4. Questions and enquiries regarding the Rules: support@kmarket.uz.